BetNJet Casino Privacy Policy

At BetNJet, we are deeply committed to protecting your personal information and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at betnjet.com. By creating an account or using our platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully before using the BetNJet Casino platform.

1. Who We Are

We operate BetNJet as an online gaming platform established in 2021, offering casino games, live dealer tables, sports betting, and more. Our services are available in multiple languages including English, French, Portuguese, Italian, German, and Spanish. At BetNJet Casino, we serve players across eligible jurisdictions using fiat currencies such as EUR and GBP, as well as a wide range of cryptocurrencies. We operate under a Costa Rica licence and are responsible for the personal data you share with us.

2. Information We Collect

When you register, log in, or interact with our platform — whether through the Bet NJet casino website, the BetNJet app, or any other interface — we may collect the following categories of information:

• Full name, date of birth, and contact details (email address, phone number)
• Username and password used for your BetNJet Casino login
• Payment information, including bank details, card numbers (partially masked), and cryptocurrency wallet addresses
• Identity verification documents (passport, national ID, proof of address)
• Gameplay activity, transaction history, and wagering records
• Device information, IP address, browser type, and operating system
• Communication history with our customer support team
• Preferences and settings you configure within your account

We collect this information to fulfil our legal and contractual obligations, to provide you with a seamless gaming experience, and to keep our platform secure and compliant.

3. How We Use Your Information

At Bet NJet, we use the data we collect for a number of specific and lawful purposes. Our use of your personal data is governed by the principles of necessity, proportionality, and transparency. Specifically, we process your information to:

• Verify your identity and age as part of our Know Your Customer (KYC) procedures
• Process deposits and withdrawals through our supported payment channels
• Deliver bonuses, free spins, and promotional offers — including the BetNJet bonus and BetNJet promo code activations
• Operate our loyalty programme across all 11 VIP tiers
• Provide 24/7 customer support via live chat and email at support@betnjet.com
• Send you account-related notifications and, where you have consented, marketing communications
• Monitor for fraud, money laundering, and responsible gambling concerns
• Improve the functionality of the BetNJet Casino app and desktop platform
• Comply with applicable laws and regulatory requirements

4. Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (to deliver our gaming services), compliance with legal obligations (AML, KYC, and responsible gambling regulations), legitimate interests (fraud prevention and platform security), and your explicit consent where required (for marketing communications). At Bet NJet Casino, we will never process your data beyond what is necessary or permitted under applicable law.

5. Cookies and Tracking Technologies

Our BetNJet online casino uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may adjust your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform.

Types of Cookies We Use

• Essential cookies: Required for core platform functionality, including the BetNJet login process
• Performance cookies: Help us understand how users interact with our site
• Functional cookies: Remember your language preferences and regional settings
• Marketing cookies: Used to deliver relevant promotional content, including BetNJet free spins and BetNJet no deposit bonus offers, where applicable

6. Sharing Your Data

We do not sell your personal information to third parties. However, at BetNJet Casino, we may share your data with trusted partners and service providers where necessary to deliver our services. This includes:

• Payment processors and banking partners (including SEPA providers, CoinsPaid for crypto, and others)
• Identity verification and KYC service providers
• Game software providers and platform technology partners
• Regulatory and law enforcement bodies, where we are legally required to disclose information
• Fraud prevention and security service providers

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable privacy standards.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations. At Bet NJet, we typically retain transaction records and account information for a minimum of five years following account closure to meet our anti-money laundering obligations. Once the applicable retention period expires, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by BetNJet Casino:

• Right of access: Request a copy of the data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data, subject to legal retention obligations
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at support@betnjet.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security of Your Data

At Bet NJet Casino, we implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take all reasonable precautions, no data transmission over the internet can be guaranteed as entirely secure. We encourage you to use a strong, unique password for your BetNJet Casino account and never share your login credentials with anyone.

10. Restricted Jurisdictions

Our BetNJet platform is not available to residents of certain countries, including but not limited to the United States, Russia, Ukraine, China, Iran, North Korea, and several others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals located in restricted jurisdictions. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or best practices. When we make material changes, we will notify you via email or through a prominent notice on our platform. Your continued use of the Bet NJet Casino website or app following any updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how BetNJet Casino handles your personal data, please do not hesitate to reach out to us. Our dedicated support team is available 24/7 via live chat on our website or by email at support@betnjet.com. At Bet NJet, your trust matters to us, and we are always here to help.